Return & Refund Policy

Your consumer rights

This policy explains Beastuble's return arrangements. It does not exclude, restrict or replace any mandatory consumer rights you may have. Rights relating to defective, damaged, incorrect or otherwise non-conforming goods are not limited to any time window or internal review procedure described here.

1. Personalized products and change-of-mind returns

Every product we currently sell is personalized: each plaque is produced with the channel name or other details you provide when ordering. Because these products are made to your individual specifications, we do not offer voluntary change-of-mind returns or refunds on them.

This does not affect your rights if a product is defective, damaged, the wrong item, or personalized incorrectly by us, and it does not limit any mandatory consumer right that applies to your order.

2. Damaged, defective, incorrect or missing goods

If a product arrives damaged, is defective, is the wrong item, or contains a personalization error caused by Beastuble, contact us with your order number and details of the issue. In accordance with applicable consumer rights, we will provide a free replacement, remake or refund. The appropriate remedy depends on the nature of the fault, availability and your legal rights; we will not limit any right you have to choose a remedy.

For missing products, email your order number and details of what is missing. After reviewing the issue, we will send the missing item at no additional cost or refund the relevant amount where appropriate. Statutory claims are not subject to any change-of-mind time limit.

3. How to request a return or remedy

Email beastuble@gmail.com with your order number, the product concerned and the reason for your request. For damaged or incorrect goods, photos are helpful if available; an inability to supply photos does not automatically remove your statutory rights.

Please contact us before sending goods back. Where a return is required, our support team will email the return address and postal shipping instructions. Follow those instructions and pack the product securely. The return destination may differ from the original dispatch address; use the address supplied by our support team.

4. Return shipping and fees

• For damaged, defective, incorrectly supplied goods or goods personalized incorrectly by us, the seller covers necessary, reasonable return shipping costs in accordance with your legal rights. Where appropriate, we provide a prepaid label or reimburse reasonable return postage.
• No restocking fees or handling deductions apply.
• Refunds and shipping remedies required by law remain available in full.

5. Refund method and timing

Approved refunds are made to the original payment method where possible. Once a returned product reaches us, it will normally be inspected within 3 business days. We initiate the refund within 5 business days after approval. Your bank or payment provider may take a further 5–10 business days to credit your account.

These are normal processing arrangements, not restrictions on mandatory remedies or legally required time limits. If your refund has not appeared after the relevant processing period, contact us so we can check its status.

6. Exchanges and replacements

Free replacement or remanufacture is available for eligible damaged, defective, incorrectly supplied or seller-mispersonalized products, consistent with your statutory rights. Contact support to arrange the appropriate remedy.

7. Cancellations and changes

Contact support to request cancellation before production begins. If production has not started, we will cancel the order and refund the full amount to the original payment method.

Once production of a personalized product has begun, cancellation and refund for a change of mind are not guaranteed. Claims concerning seller errors, defects and mandatory consumer rights remain available.

8. Personalization and customer spelling errors

Please check names, dates and all other personalization details before completing your order. Corrections reported before production begins will be made free of charge where possible. Once production is complete, we do not offer a free remake or voluntary refund solely because of incorrect details entered by the customer.

If we produce an item differently from the correct instructions supplied with your order, we will correct our error at no cost, consistent with your consumer rights. Personalized goods are not automatically excluded from all refunds: remedies for faults, damage, seller errors and other mandatory protections continue to apply.

9. International orders and local rights

Beastuble serves customers worldwide. We accept orders for all countries and regions for which supported shipping is offered at checkout; destinations not supported by our payment or shipping providers are excluded. Delivery times and charges vary by destination. This policy applies to accepted orders, subject to mandatory local protections.

For Australian customers, Australian Consumer Law applies where applicable. Our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For customers in the European Union and United Kingdom, applicable mandatory withdrawal, return and defective-goods rights are preserved. Where statutory distance-selling withdrawal rights apply, the usual withdrawal period is 14 days from receipt. Goods made to your specifications or clearly personalized may be exempt from that change-of-mind withdrawal right where the law permits, but remedies for defective or non-conforming goods remain available. Any applicable legal rules on refund deadlines and delivery-cost reimbursement take priority over this policy.

Customers in other countries retain all mandatory rights under applicable local law. Nothing in this policy overrides those protections.